TERMS OF SALE
Please read these terms carefully. By submitting an order on our site you are agreeing to the terms that appear below. To buy our snack products from our site, you must be eighteen years of age or over.
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply our snack products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or would like to clarify them, please contact us to discuss, by email to firstname.lastname@example.org.
1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer
- You are an individual.
- You are buying products from us for your personal use (not for use in connection with your trade, business, craft or profession).
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
1.5 We only sell products for consumption, not resale. You are not permitted to resell the products – please contact us at email@example.com for our wholesale terms.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are: Forestly Foods GmbH, Mühlebachstrasse 155, 8008 Zurich, Switzerland
2.2 How to contact us. You can contact us by emailing our customer service team at firstname.lastname@example.org.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because the product you’ve ordered is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of an issue or change in our business operations, or because we have identified an error in the price or description of the products or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell in Switzerland. For orders outside of Switzerland please contact us.
4. OUR PRODUCTS
4.1 Products may vary slightly from the pictures on our site. The images of our snack products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a devices display of the colours accurately reflects the colour of the products or its packaging. Your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a tolerance.
4.2 Products packaging may vary. The packaging of the products may vary from that shown in images on our website.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. OUR RIGHTS TO MAKE CHANGES
6.1 We may change the products:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements.
6.2 All our products are subject to availability. Some products types will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the products you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
6.3 More significant changes to the products and these terms. In addition, as we informed you in the description of the products on our website, we may make changes to these terms or the products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7. DELIVERING THE PRODUCTS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website when you make your order. Our delivery charges will be set out during the order process.
7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.
7.3 Receiving the Delivery. We will normally only make deliveries during business hours. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
7.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.5 Customs. When ordering products for delivery outside of Switzerland you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
8. DEFECTIVE PRODUCTS
8.1 You should inspect the products promptly at the time of delivery and notify us of any defects promptly after delivery. If you discover a product is faulty, please email email@example.com as soon as possible. We will arrange with you for the goods to be returned to us. On receipt of the goods, we will promptly and fully refund the price of any products that are defective, or else arrange for the delivery of replacement products.
8.2 As a consumer, you have certain legal rights regarding the return of faulty or misdescribed goods. Our refund procedure described above does not affect your legal rights in relation to such goods. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations 2013. For further information about your legal rights contact your local authority Trading Standards Department, or Citizens Advice.
9. IF YOU ARE A CONSUMER - YOUR RIGHTS TO CANCEL THE CONTRACT
9.1 How long do consumers have to change their minds? You have until 14 days after the day you (or someone you nominate) receives the products.
9.2 Tell us you want to end the contract. To end the contract with us, please let us know, for example by emailing us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.3 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at the address we communicate to you. If you are a consumer exercising your right to change your mind you must send us the products within 14 days of telling us you wish to end the contract.
9.4 When we will pay the costs of return. We will pay the costs of return if the products are damaged when you receive them, or misdescribed. In all other circumstances you must pay the costs of return.
9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
9.6 When you will not be entitled to a refund. If you are exercising your right to change your mind:
(a) We may refuse to refund the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling it in a way which would not be permitted in a shop. For example, if you open any sealed packaging.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery of products within one period at one cost but you choose to have the products
delivered within a shorter period at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us. For information about how to
return products to us, see clause 10.3 .
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
9.8 This clause 10 does not apply to you unless you are a consumer.
10. IF THERE IS A PROBLEM WITH THE PRODUCTS How to tell us about problems. If you have any questions or complaints about the products, please contact us. You can write to us at email@example.com.
11. PRICE AND PAYMENT
11.1 Where to find the price for the products. The price of the products (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct. However please see clause 11.2 for what happens if we discover an error in the price of the products you order.
11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the products; correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the products; correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a
mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
11.3 When you must pay and how you must pay. We accept payment through payment card. you must pay for the products before we dispatch them. We will not charge your payment card until we dispatch the products to you.
11.4 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
12. IF YOU ARE A CONSUMER - OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which is: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for any safety issues with the products.
12.3 We are not liable for business losses. If you are a consumer, we only supply the products for domestic and private use. If you use the products for any commercial or business purpose our liability to you will be limited as set out in clause 13 .
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
13.1 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) defective products under the Consumer Protection Act 1987; or
(e) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
13.2 Except to the extent expressly stated in clause 14.1 , all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
13.3 Subject to clause 13.1 :
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for products under such contract.
14. OTHER IMPORTANT TERMS
Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by Swiss law and you can bring legal proceedings in respect of the products in the Swiss courts.
14.1 Online dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, please note that disputes may be submitted for online resolution to the
European Commission Online Dispute Resolution platform - https://ec.europa.eu/consumers/odr/main/?event=main.home.show.
14.2 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Switzerland.